Terms & Conditions

1. Confidentiality and privacy

1.1 Clutter-B-Gone operates a professional, discrete, and confidential service. No information we come across during the course of the process will ever be divulged to third parties without your written agreement. We may ask for your permission to take before and after photographs of the work we do, but we will not use these images outside of our business records without express written permission from you. If you prefer we do not use photos of the work we have carried out, please inform us and no photos will be taken. Any photos used will not contain any personal or sensitive information.

1. Disclaimer & Disposal or removal of items

2.1 Clutter-B-Gone provide advice in good faith, and it is at your sole discretion whether you accept our guidance or not, particularly with reference to keeping or discarding possessions. Items that are disposed of are done so with your authorization and responsibility is not accepted by Clutter-B-Gone for any item which you later decide was not to be disposed of. Clients are encouraged to check through all waste prior to removal from the property.

2.2 Clutter-B-Gone will provide you with advice about the different options for the appropriate disposal or sale of items.  You agree that you accept responsibility for any and all items disposed of during the decluttering process.

2.3 Clutter-B-Gone will dispose of half a van load of waste from the process. The cost of this is included within your quote. We are licensed to carry waste and this will be disposed of appropriately through the waste transfer center. More refuse than half a van load will incur additional charges.

2.4 If you choose not to be available during a decluttering session, it may be necessary for one-off decisions to be made on your behalf, for example regarding the storage of items or their disposal. These will be made in good faith and using professional judgement. You will be advised of any decisions which have been made.

1. Goods & Services

3.1 While providing comprehensive advice concerning your decluttering needs, some work may be beyond our scope.  In these instances, we may be able to recommend appropriate professionals.  Examples of this could include deep cleaning, carpentry, rubbish disposal or other relevant services. You are under no obligation to use any additional services recommended by Clutter-B-Gone and may arrange your own services if preferred. In any instance, Clutter-B-Gone will not be held liable if any third party’s performance falls below an acceptable standard nor will we be liable for any loss or damage caused by the aforementioned third party. 

3.2 Where possible, items such as storage boxes or specific packaging material can be supplied by us at competitive rates.  You are under no obligation to purchase these goods from Clutter-B-Gone and are welcome to source suitable alternatives elsewhere. It is however our recommendation that you do not buy any storage solutions before our decluttering sessions have begun. We will be happy to discuss requirements during the process.

1. Insurance

Clutter-B-Gone has public liability and professional indemnity insurance up to £5,000,000. Clutter-B-Gone will always take great care when on your property and when handling your possessions. In the unlikely event that an accident does happen resulting in damage or breakage of a possession, Clutter-B-Gone will not be held liable for any losses or damages incurred. You agree to cover any breakages through your home buildings or contents insurance.

1. Limits of work

5.1 Clutter-B-Gone will attempt to fulfil all your decluttering and organizing needs but for health and safety (or other) reasons may not be able to do everything. We maintain the right to refuse to handle or move heavy or unsanitary items. You are responsible for ensuring that the premises being decluttered is safe.

5.2 It is your responsibly to notify us of any limited access to your property. This includes notifying us if our vehicle will need to be parked more than 10 meters away

from the property, flats where there is no lift access, high rise flats where waste is being removed from the property, stairs to and from any property.

1. Duty of care

You have a duty of care to ensure that your premises are safe to work in, and you agree to disclose as soon as possible any circumstances which might put the Clutter-B-Gone consultants at risk. For example, but not limited to, infectious medical conditions or structural weaknesses in your property. For the purpose of personal safety, another person will always know our consultant’s location and session timings.​

1. Fees

7.1 Clutter-B-Gone will provide you with an estimate following your initial consultation. By signing the Client Agreement, you agree to pay these fees.

7.2 Estimates are made based on an assessment of how many hours a job will take to complete.  However, the nature of this work is such that it is not always possible to predict exactly how long a given job will take.  If it becomes clear that the initial time estimate is going to be exceeded, the consultant will discuss options with you prior to continuing past the initially stated (and agreed) time. Any additional time agreed between Clutter-B-Gone and you will be documented and signed off prior to the additional work commencing.

Please note that we have a minimum session time of 4 hours as anything less than that will not bring you the results you want.

7.3 A small deposit is payable by you to secure an agreed date for your decluttering session, with the amount paid being deducted from the final invoice.

7.4 Where possible, parking should be made available for the organizers. We have ULEZ compliant vehicles however we reserve the right to charge additional fees for any parking or congestion charge costs that are incurred during the process.

1. Payment Terms

8.1 Invoices will be sent once the quote has been agreed and will contain details on how to pay the initial deposit. The remaining balance is due on the day or final day the work is completed and prior to the organiser leaving the property. A receipt will be provided for all payments received.

1. Cancellations

9.1 Any cancellations must be made in writing/email at least 2 days (48 hours) prior to the commencement of the decluttering and organising session. Any cancellations made less than 2 days (48 hours) before the commencement of the decluttering session will be subject to a loss of the initial deposit paid.

9.2 You may reschedule your session up to 2 days (48 hours) prior to the start time of the booked session without a cancellation fee. After a session has been rescheduled, it cannot be rescheduled again, and paragraph 9.1 will apply.